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About EnergyVision

Why should I become an EnergyVision customer?

What are the conditions to become a customer?

How can I become a customer of EnergyVision?

Contract

Where can I consult my current EnergyVision energy contract?

Who arranges the switch to EnergyVision?

When does my contract start?

Solar panels

Solar panel savings

Monitoring my energy production

Will I incur any costs for the solar panels?

Plug-in battery

What is a plug-in battery?

How does a plug-in battery work?

What happens to the battery if I switch energy suppliers?

Home charging point

Am I eligible for a home charging point?

What is the duration of the contract?

Who owns the charging point?

Invoices

When will I receive my annual statement?

Which invoices will I receive from EnergyVision?

How is my monthly advance amount calculated?

Payments & refunds

Can I choose a monthly billing system?

Which account number should I use to pay my invoice?

Why was my payment plan canceled?

Meters & meater readings

Where can I find my EAN-code?

How do I provide meter readings on a digital meter?

Moving

Where can I arrange my move?

The energy takeover document, what and when?

What about my solar panels when I move?

Electric car charging

Where can I find EnergyVision charging stations?

Where can I find my invoices?

Payment of charging session

MyEnergyVision

How to log in to MyEnergyVision?

Where can I find my customer number?

How do I change my contact details or personal details?

Loyalty program

What does the loyalty programme involve?

How do I build up my loyalty discount?

When will I receive my loyalty discount?

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