When will I receive my annual statement?

If you pay by instalments, you will receive an annual bill each year based on your meter readings.

Do you have a traditional meter? If so, your network operator will request your meter readings once a year. You can view the month in which your readings are taken via the Fluvius customer portal. You will receive an annual bill from us 6 to 8 weeks after we receive your meter readings from the network operator.

Do you have a digital meter? In that case, your meter readings are taken automatically and remotely. However, you still have a fixed annual billing date. This means you will still receive your annual statement around the same time of year.

We will also issue a statement if you move house, have a digital meter installed or switch to a different energy supplier.