What should I do with the energy contract in the event of a death?

After the death of a spouse or partner, there is often a great deal of administration to deal with. We have listed all the steps you need to take to put the energy contract in order after a death and will do everything we can to make the process as easy as possible for you.

Under the law, an energy contract may not remain in the name of the deceased person. It is therefore not possible to simply change the name on the contract. A new contract must be drawn up in the name of the person taking over the contract, under the same terms and conditions as the original contract.

The best option depends on your situation.

You continue to live in the property as a partner.

You can take over the energy contract. We will then draw up a new contract in your name, under the same terms and conditions as the original contract. Please contact our customer service and provide us with the following information:

• An energy transfer document with the details of the deceased customer and yourself.*

• A direct debit mandate or account number (IBAN).

You do not have to do anything else, your contract and rates remain the same as before.

You move into the property yourself as a family member or friend

In this case too, we will draw up a new contract in the name of the person who will continue to live in the property. The terms and conditions of the original contract will remain unchanged. Please contact our customer service and provide us with the following information:

• An energy transfer document with the details of the deceased customer and yourself.*

• A direct debit mandate or account number (IBAN).

6 to 8 weeks after the takeover, you will receive a final invoice from us for the discontinued contract. Do you also have solar panels from us? Then you can choose what to do with them: you can keep the solar panels (and then you only pay us for the solar energy you use yourself, at the same, fixed rate that remains unchanged for 30 years) or you can take over the solar installation, at a predetermined price described in the contract.

It is not yet clear what will happen

In this situation, it is important that an energy contract remains in place. We can temporarily draw up a new contract in the name of “the heirs of [name of the deceased]”.

• An Energy Transfer Document containing the details of the deceased customer and the heirs.*

• A direct debit mandate or account number (IBAN).

As soon as it is clear who will take over the contract, they will sign a new contract. At the time the new contract starts, we will stop the other contract. 6 to 8 weeks after this, you will receive a final invoice from us. Do you also have solar panels from us? Then you can choose what to do with them: you can keep the solar panels (and then you only pay us for the solar energy you use yourself, at the same, fixed rate that remains unchanged for thirty years) or you can take over the solar installation, at a predetermined price described in your contract.

*In the energy transfer document, the ‘departing customer’ is the deceased, and the ‘transferee’ is the person taking over the contract. The departing customer cannot sign the document, but this is not a problem.

Someone new moves into the property

If no family member or other person close to the deceased will continue to live in the property, complete an Energy Transfer Document together with the new occupant when the keys are handed over.

Make sure to indicate that this concerns a death. This will save you from receiving emails relating to a regular move. We will then ensure that the contract is closed correctly. You can expect to receive the final bill within 6 to 8 weeks after the matter has been processed.

Do you also have EnergyVision solar panels? You can choose what to do with them: you can keep the solar panels, in which case you will only pay us for the solar energy you consume yourself, at the same fixed rate that will remain unchanged for thirty years. Alternatively, you can take over the solar installation at a predetermined price specified in your contract.