Why do I have to pay extra?

When you receive an extra bill with your annual statement, it means that you have to pay an extra charge. There are several possible reasons why you might have to pay an extra charge. 

We would like to list the most common situations for you:

  • You consumed more than usual. For example, because you now have an electric car or heat pump.
  • You consume more than what we billed you for in advance.
  • The estimated consumption that you or your network operator reported at the start of your contract turns out not to be correct.

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