My advance payment does not match my simulation. Why is that?

A simulation is always an estimate and gives an indication of what you might pay on an annual basis. Your actual advance payment is calculated based on the most recent consumption data from Fluvius, expected energy prices and other factors.

The welcome discount has not yet been included in your advance payment either. This is released after a full contract year and deducted from your next annual bill.

In addition, the capacity charge may also make a difference. During a simulation, we do not yet know your peak consumption. We only receive this data once your energy supply has started. The capacity charge may therefore affect your final costs.

Would you like to adjust your advance payment? You can do this easily via the MyEnergyVision customer portal or by sending us an email with the desired amount.

Please bear in mind that an advance payment is a payment made in advance. On your annual statement, the amount will ultimately be settled against your actual consumption and the applicable rates.

You can also choose to receive a monthly bill. In that case, you’ll pay for your actual consumption each month.