I have no electricity or gas – what should I do?

Please contact us by telephone as soon as possible on 09 38 38 296. We’ll be happy to help you sort out your registration and energy supply.

Please make sure you have the following details to hand:

• surname and first name;
• telephone number and email address;
• date of birth;
• delivery address;
• EAN number for electricity and gas;
• IBAN number if paying by direct debit;
• preferred tariff for electricity and gas.

The network operator will notify you several times in advance and send you various reminders. So you won’t be disconnected without warning.

As soon as you contact us, we’ll do everything we can to activate your supply as quickly as possible. When your electricity or gas supply is restored also depends on the energy market and the network operator. That’s why we can’t guarantee that this will happen on the same day.