When can I expect my first bill after becoming a customer?

That depends on the billing plan you’ve chosen and the start date of your contract.

• Monthly advance bill: you’ll receive your first advance bill in the first half of the month. Is your contract starting in the middle of the month? In that case, you’ll receive your first bill the following month.
• Monthly statement: you’ll receive your first invoice in the second half of the month following your start date. We wait until the full month has ended so that we can accurately process your actual usage.  For example, if your contract starts on 1 September, you’ll receive your first monthly statement in the second half of October. As soon as your invoice is available, you’ll also be able to find it in your customer portal.