Customer satisfaction is our top priority. We're sorry to hear you're not completely satisfied with our services, but rest assured that we will work towards a solution.
Do you have a complaint or feedback? We're happy to help and take your concerns seriously.*
You can submit your complaint via the following link: www.energyvision.be/en/complaints.
*If no solution is reached with our customer service, you can contact the federal Energy Ombudsman Service. The Energy Ombudsman Service handles complaints regarding energy bills from electricity or natural gas companies.
You must submit your complaint in writing:
- By completing the web form on the website www.ombudsmanenergie.be (https://ombudsmanenergie.be/nl/klacht-indienen);
- By email at: klacht@ombudsmanenergie.be;
- By fax at: +32 2 211 10 69;
- By regular mail to the attention of the Energy Ombudsman Service, Koning Albert II-laan 8 box 6, 1000 Brussels.
The Ombudsman Service can also be reached by phone at +32 2 211 10 60 and can register your complaint in writing upon request.
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