What happens to my accumulated loyalty points if I move house or cancel my contract?

Our loyalty discount is designed to thank customers who choose EnergyVision year after year. If you cancel your energy contract or switch to another supplier, your loyalty points will no longer be accrued for that address. Any accumulated loyalty points that have not yet been paid out will lapse.

Are you moving house but staying with EnergyVision? In that case, we’ll review your file to ensure your accumulated loyalty points are retained.

The loyalty discount is not calculated on a pro rata basis. You’ll receive the full discount as soon as you meet all the conditions at the time of payment.